How we're handling complaints - and what we're learning
We’ve published our annual complaints performance and service improvement report, showing how we’ve responded to feedback and what we’re doing to improve your experience.
We adopted the Housing Ombudsman’s new Complaint Handling Code in April 2024, to make sure your concerns are dealt with fairly, clearly and quickly. From simpler processes to faster resolutions, it’s all designed to put your experience first.
To find out more information, take a look at:
- Complaints Handling Performance Report
- Self-Assessment against the code
- The latest Landlord Performance Report from the Housing Ombudsman
Your feedback continues to guide us – thanks for helping us improve.
