Communal cleaning

Our contractor, Cleanscapes, cleans and maintains internal communal areas. This includes vacuuming, damp wiping, washing down surfaces, removing cobwebs and cleaning or sweeping internal cupboards, bin stores and bike stores.

To find out more about these services, please take a look at the relevant leaflet below:

Communal cleaning explained Communal cleaning explained for independent and supported living schemes

More information

You can log in to myMoat to report check the scheduled dates for cleaning in your area, report service issues or raise queries.

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During bank holidays, the cleaning of your communal areas may not be completed on the scheduled day by the usual cleaning operative.

Scheduled dates for 2026 bank holiday cover

What if Moat doesn't own your communal outdoor areas?

Some of your communal outdoor areas, such as bin stores and bike stores, may be owned by your local council or maintained by a managing agent who are responsible for their upkeep and maintenance.

Please contact your local council or managing agent if you have any queries related to these areas. If you’re unsure which areas are maintained by Moat, please contact your Neighbourhood Services Manager for more information.