Our Customer Services Centre will be closed on Friday 18 September from 8am – 1pm for essential staff training. We’re sorry for any inconvenience this may cause you.
You can still report a routine repair, make a payment, or check your account details during this time through myMoat. Visit Help with myMoat | Moat to log in or sign up.
If you’ve got an emergency repair, please call us on 0300 323 0011 - our out-of-hours team will be there to help you.
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Help with myMoat
Help with myMoat
myMoat is the quickest, easiest way to contact us and manage your account. Find out about all the features myMoat offers, view step-by-step guides on how to use it, and sign up here.
Our easy-to-use online portal is jampacked with features, giving you 24/7 access to your account where you can report a repair, make a payment, request refunds and much more. With 37 features at your fingertips, myMoat is a safe and secure platform that allows you to manage your account with peace of mind.
Thousands of our customers already use it and love it, why not join them? And coming soon, we're launching a new and improved myMoat.
Watch this video to take a sneak peek at what's to come!
You can start enjoying the benefits of myMoat today. Setting up your account only takes a few minutes. All you need is your surname, date of birth and email address. And you can be confident that your data is secure - myMoat uses industry-standard encryption and sign-on protections.
