You can contact us between 8am and 5pm, Monday to Friday.
General enquiries (with a call back feature if we don't answer your call within 30 seconds): 0300 323 0011
For Ashford Borough Council tenants at Stanhope only: 01233 647396
Tenancy fraud hotline: 0300 323 0186
Or you can text us on: 07786 202 505
Save travel, postage and emails by using our web chat to speak to us online between 8am and 5pm. Use the blue chat link on the bottom right hand side to type in your details and hit the submit button to begin the conversation.
If you're deaf or hard of hearing and use British Sign Language (BSL), please click on the image below. You'll be connected via video call to a BSL interpreter, and your interpreter will connect you to Moat's Customer Service team. You'll need a working webcam or phone camera for this service.
General enquiries (we aim to respond to your email within 5 working days): [email protected]
Stanhope enquiries: [email protected]
Anti-social behaviour reporting: [email protected]
Tenancy fraud reporting: [email protected]
Data protection enquiries, requests and complaints: [email protected]
MP and Councillor enquiries: [email protected]
Press and media enquiries: [email protected]
You can also visit us in person at our central office in Dartford or our regional offices.
