Communal waste

Where bin stores allow, wheelie bins are provided so you can separate and dispose of food waste, recyclable items and general waste. It’s important to place your rubbish in the correct bin; otherwise it will not be collected by your local authority refuse collection team. If you need access to a bin store cupboard, we will give you a key or access code when you move in to your home. If you lose it, you will be responsible for replacing it. 

Larger items, like mattresses, televisions and furniture should not be left in the bin store area, as it will not be removed by your local refuse team. You are responsible for arranging this to be collected from your home by contacting your local authority. To find out about local bulky waste services, go online to local.direct.gov.uk. You will be charged if you leave bulk items in the bin store.

Please place your rubbish securely in plastic bags and in wheelie bins (where provided). Carelessly discarded rubbish attracts pests including cockroaches, rats, foxes and other vermin. Where pests arise in common parts, you may be charged through your service charge for us to deal with the pest control.

Fly-tipping is a criminal offence and must be reported to the police on the non-emergency telephone number 101. If you see anyone dumping rubbish, please report it.

You can also report rubbish dumping and fly-tipping to us via myMoat, or by contacting our Customer Service Centre.