It is very important for the health and safety of you and your family that your gas appliances are checked regularly. If you rent with us we have a legal requirement to carry out a gas safety inspection in your home each year and employ a registered gas contractor to check your gas appliances every 12 months. As part of your tenancy agreement with us, you must let them into your home to carry out the inspection. The checks will take no longer than an hour and will ensure that all your appliances are safe to use.
Gas safety
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If you have gas heating, we will have provided you with a carbon monoxide detector. Carbon monoxide may be present if the gas flame burns orange or yellow instead of the normal blue.
If this occurs, you should switch off your appliance immediately and contact us.
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- Put out cigarettes and do not use matches or naked flames.
- Do not operate electrical switches or doorbells.
- Open all doors and windows and keep them open.
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- Shut off the gas supply at the meter control valve.
- Check to see if a gas tap has been left on accidentally, or if a pilot light has gone out.
- Phone your gas supplier or the National Grid Emergency Freephone number: 0800 111 999.
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It is illegal for anyone to use a gas appliance if they suspect it is unsafe. Turn the appliance off and do not touch it until it has been checked by a Gas Safe registered engineer.
If you notice any of the following warning signs, please contact us to book in an engineer to attend your property:
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- The gas appliance is not working properly.
- The appliance is burning with a lazy yellow flame rather than a crisp blue one.
- Black marks/stains are evident around the gas appliance.
- The pilot light keeps going out.
- There is increased condensation in the room.
