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Repairs Forum

Repairs Forum

Repairs Forum

We believe in the power of your voice. Since August 2022, our customer-led Repairs Forum has been helping us to improve the services and homes we provide. 

What is the Repairs Forum?

Our Repairs Forum is a vital platform where customer voices drive real change and hold us accountable to you. Chaired by Moat resident Lorraine Ash, our forum meetings take place every three months, bringing customers together with Moat staff, and our interim repairs provider, Mears.

Read the latest statement from our Repairs Forum chair, Lorraine Ash: Our latest Repairs Forum - Statement from the Chair | Moat 

Making a difference

Our forum members provided crucial feedback on our older repairs service with MSPS. Their valuable input led directly to our decision to end our repairs contract with MSPS and begin an interim partnership with Mears.

Head over to our ‘Improving your repairs experience’ page to read our latest progress updates. 

Find out what our Repairs Forum does and how to join it

Your voice has a real impact

Because of the Repairs Forum’s influence, we’ve:

  • Started using less sub-contractors for better quality.
  • Shared weekly performance figures on our website and social media channels.
  • Added more specialist contractors for complex repairs.
  • Made booking and follow-ups simpler by improving our processes.
  • Shaped a stronger long-term repairs contract.

Want to find out more about the Forum? Take a look at our Repairs Forum video.

John Grinham

Become a Forum member

Interested in joining our Repairs Forum? We’d love to hear from you!

Email: [email protected]
Phone: 0300 323 0011 (Monday to Friday, 8am - 5pm)

Join us in shaping the future of Moat's services. Your input can make a real difference!

"Many of the changes to the repairs service have come from suggestions from the Forum and customer feedback. Moat has listened and taken on board what we've said." 

Lorraine, Chair of the Repairs Forum