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Read the most recent Customer Catch-up newsletter!

The autumn edition of your Customer Catch-up newsletter includes articles on our new customer-led Impact and Action Group, how we’ve performed and our focus for the year ahead, how we’re keeping you and your home safe this winter and how we can provide extra support if you need help or advice keeping on top of things financially.

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Your voice matters: Improving our services together

Since 1 April 2024, we've adopted a new Complaint Handling Code. This Code comes from the Housing Ombudsman Service - an independent organisation that helps resolve disputes between tenants and housing providers – and is designed to ensure we address your concerns fairly and quickly.

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Time to get your home winter ready!

Now the signs of autumn have started to appear, it's time to get your home ready for winter. Read our checklist to ensure your heating is working properly so that you’re safe and cosy during the colder months.

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Test Your Heating
Spotlight on anti-social behaviour

We know how distressing and disruptive anti-social behaviour (ASB) can be. It can make you feel unhappy and unsafe in your own home and community. Tackling ASB, and the harm that it can cause, is a priority for us. We’re working hard to continuously improve our services to ensure you live in a home and place without fear of harassment, alarm, or distress. 

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ASB Customer Catch Up
Home Improvement Surveys

We are carrying out home improvement surveys on our rented homes and communal areas. These surveys are a visual inspection by specialist surveyors of the inside and outside of your home to help us understand its current condition and allow us to plan for future maintenance and improvement works. You will receive a letter from us when surveys are due to take part in your area. 

Please help us to keep your home safe and a comfortable place to live for you and your family by being available for appointments and letting us carry out these surveys. If you're unsure of the legitimacy of a letter or visit regarding this, please contact us.

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