Welcome to Moat

With people facing loss of income or reduced hours during the pandemic, it's good to know what benefits and support are available to you. You sent in questions and concerns about money matters and our knowledgeable team answered. Watch our Q&A video for top tips, guidance and support.

Following the Government’s announcement of a second national lockdown, we’ll continue to provide our full range of services with strict safety measures in place. Please let us know if you are vulnerable or showing symptoms of the Coronavirus to keep you, our staff and contractors safe.

We’ve published our annual report for the 2019-20 financial year. It provides facts, figures and customers’ stories that show how we’ve performed over the last year as we work to end housing need.

MyMoat allows you to access lots of our services online, all in one place, 24/7. It’s quick to register, easy to use and packed with 37 handy features. You can report repairs, make payments, update your account and much more. Just by signing up you will be entered into a quarterly prize draw to win £100 in Amazon vouchers!

Our customer, Sarah, was eager to live independently but needed a stepping stone to independent living and additional support due to a learning disability. Our move-on scheme in Snodland provided the ideal environment, along with extra support for day-to-day activities.

Are you looking to buy a home but you're unable to do so on the open market? Have you heard of Shared Ownership but you're confused by what it is? Perhaps you just don't know where to start? If so, take a look at our helpful video to find the answers to your questions. Then, when you're ready, click on the link below and start your journey to home ownership with us!

New research commissioned by the CASE group of housing associations, the National Housing Federation and Shelter shows that doubling the duration of government funding programmes from five years to ten would facilitate a significant increase in the supply of affordable housing.

We want to have a true partnership with our customers, and one of the ways that we are doing this is building a pool of enthusiastic Customer Advocates, who represent the customer viewpoint to help us review and improve our services.