Welcome to Moat

When you report a repair or arrange an appointment with our contractors or housing officers, you will need to let us know if you are self-isolating or have been diagnosed as having Coronavirus. This will allow us to take steps to keep you, our staff and contractors safe.

We've adapted our repairs procedure to keep our customers and operatives safe and prevent the spread of the Coronavirus. Take a look at our video to find out what you can expect before and during your appointment, and learn more about the safety measures we've put in place.

While we’ve had to adapt our ways of working, our focus remains the same – to keep our residents safe and supported in their homes, to keep vital services running, and to help our communities to respond. For this reason, we welcome the response of the National Housing Federation (NHF) to the coronavirus outbreak

To allow our Customer Service Centre to focus on emergency requests, we're encouraging customers to contact us via MyMoat for all non-emergencies. MyMoat allows you to access lots of our services online, all in one place, 24/7. It’s quick to register, easy to use and packed with 37 handy features. You can report repairs, make payments, update your account and much more.

The National Trust will be bringing their special brand of nature and nurture to Pollards Hill as they launch a year-long programme on the estate. The Trust will be engaging our residents in environmental activities, boosting employability and wellbeing and creating beautiful, green spaces around Pollards Hill.

Are you looking to buy a home but you're unable to do so on the open market? Have you heard of Shared Ownership but you're confused by what it is? Perhaps you just don't know where to start? If so, take a look at our helpful video to find the answers to your questions. Then, when you're ready, click on the link below and start your journey to home ownership with us!

We want to have a true partnership with our customers, and one of the ways that we are doing this is building a pool of enthusiastic Customer Advocates, who represent the customer viewpoint to help us review and improve our services.