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Somewhere you can call home. It's what we do.

We provide safe, affordable homes that make a real and lasting difference by supporting wellbeing, opening opportunities and helping our customers and communities thrive.

I rent my home I'm a shared owner I own my home

Latest update

Welcome to our new look website!

We've redesigned our website to make it quicker and easier to find the information, support and services you need.

And there's more to come…

Later this summer, we'll launch a new and improved myMoat, designed around customer feedback.

Go to myMoat Find out more

Latest News

Latest News

Pollards Hill customers share their voices

Customers, community organisations and local services came together at Pollards Hill

Read the article
Pollards Hill Community Partnership Day June 2026

What do you want to do today?

Customer Catch Up April 2026 Mockup

Customer Catch-up

Grab a cuppa and read our latest Customer Catch-up newsletter!

Your latest edition includes:

  • The latest updates including our long-term repairs service plans.
  • Learn about our new Customer Scrutiny Panel and their shared ownership review.
  • Find out about this year's Big Door Knock and where we'll be visiting.
  • Discover what support is available to you from our Moat Foundation team.
Read the spring edition here

How we're performing

Our monthly repairs performance update

19
Trending downward

the average number of days for a routine repair.

Last month: 23 days

95 %
Trending upward

of our emergency repairs are completed within 24 hours.

Last month: 94%

85 %
Trending upward

of our customers are satisfied with their completed repair.

Last month: 83%

Published: Wednesday 15 July 2026

Next Update: Wednesday 12 August 2026


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Help us to support you better

We've committed to improving our services by tailoring them to your needs. To do this, we'd like you to let us know if any members of your household have any vulnerabilities and disabilities.

Please take a few minutes to update us via your online customer account, myMoat. Don't have an online account? Click here to sign up to myMoat. You can also call us on 0300 323 0011 to update your information.

Find out why your information matters
Image of four Moat operatives standing outside by a van

An update on our long-term repairs partner

Over the past few months, we’ve been carefully reviewing the proposed long-term contract with Mears. We’ve looked closely at both cost and quality to make sure it delivers the standard you expect.

The Section 20 customer consultation is now completed, and we’re pleased to confirm we’re in the process of awarding Mears the long-term repairs contract. This will be a 10-year partnership, focused on delivering a more reliable, high-quality service.

Find out what this means for you