To help you keep control of condensation in your home and support our "Spot It, Report It, Sort It" damp and mould awareness campaign, we're giving away 200 free hygrometers worth £10 each.

Since 1 April 2024, we've adopted a new Complaint Handling Code. This Code comes from the Housing Ombudsman Service - an independent organisation that helps resolve disputes between tenants and housing providers – and is designed to ensure we address your concerns fairly and quickly.

Now the signs of autumn have started to appear, it's time to get your home ready for winter. Read our checklist to ensure your heating is working properly so that you’re safe and cosy during the colder months.

We know how distressing and disruptive anti-social behaviour (ASB) can be. It can make you feel unhappy and unsafe in your own home and community. Tackling ASB, and the harm that it can cause, is a priority for us. We’re working hard to continuously improve our services to ensure you live in a home and place without fear of harassment, alarm, or distress. 

The summer edition of your Customer Catch-up newsletter includes articles on how you're helping to shape our future repairs service, more information on our home improvements surveys, how you can play a key role in shaping the future of Moat, and some BBQ safety tips for when the sun does appear!

We are carrying out home improvement surveys on our rented homes and communal areas. These surveys are a visual inspection by specialist surveyors of the inside and outside of your home to help us understand its current condition and allow us to plan for future maintenance and improvement works. You will receive a letter from us when surveys are due to take part in your area. 

Please help us to keep your home safe and a comfortable place to live for you and your family by being available for appointments and letting us carry out these surveys. If you're unsure of the legitimacy of a letter or visit regarding this, please contact us.