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How we're performing: October 2026
Our monthly repairs performance update
Mears:
89
%
of our routine repairs were completed on time
98
%
of our emergency repairs completed within 24 hours.
90
%
of our customers were satisfied with their completed repair
Published: Thursday 12 November 2026
Next Update: Wednesday 16 December 2026
Sureserve:
97
%
of our routine repairs were completed on time
97
%
of our emergency repairs completed within 24 hours
96
%
of customers were satisfied with their completed repair (survey)
Published: Thursday 12 November 2026
Next Update: Wednesday 16 December 2026
In October, routine repairs were taking around 9 working days to be completed by Mears and 89% of these repairs were completed within the time frame given by our operatives.
We’re pleased to see that satisfaction is up at 90%. You shared that booking appointments was easy and our operatives were polite and professional, and you also told us that we can improve by resolving repairs faster and keeping you better informed every step of the way.
Starting this month, we’re now sharing how our heating and gas contractor, Sureserve, have performed in October, as they work alongside our main repairs partner, Mears, to prepare homes for the colder weather.
