Customer

FULL CONSENT Sam Handshake Straightened Taken 07.05.26

Somewhere you can call home. It's what we do.

We provide safe, affordable homes that make a real and lasting difference by supporting wellbeing, opening opportunities and helping our customers and communities thrive.

I rent my home I'm a shared owner I own my home

Latest update

Our new repairs service is nearly here!

We’re excited to confirm that we’ll be launching our new repairs service on Monday 14 September 2026, marking the start of our long-term partnership with Mears. 

This new service has been shaped by what you’ve told us matters most - getting repairs done right, keeping you informed and providing a service you can rely on.

Find out more

The countdown is on!

On Monday 14 September, we’re launching a brand-new repairs and maintenance service shaped by you.

Read the article

We’ve achieved Gold Accreditation for our domestic abuse support

We’ve been awarded Gold Accreditation by the Domestic Abuse Housing Alliance (DAHA), recognising the work we do to support customers and colleagues experiencing domestic abuse.

Read the article

It’s never too early to test your heating

It might feel a bit strange talking about heating during a heatwave, but now is the perfect time to test it.

Read the article

What do you want to do today?

Moat Customer Catch Up All 3 Summer 2026

Just landed - your latest edition of Customer Catch-up!

We've refreshed our customer newsletter to make it more relevant for you, with tailored content focused on the issues, services and updates that matter most to you. We hope you enjoy reading it!

What’s inside:

Repairs service update: Where we’re at now and where we’re heading.
The Big Door Knock 2026: Find out what we heard at our annual Big Door Knock.
Our new Corporate Strategy: Read how you’ve helped shape our five-year plan.
More than a home: Discover how we can provide tailored support to meet your individual needs.

Visit our newsletter page to read the summer edition

How we're performing: August 2026

Our monthly repairs performance update

17
Trending downward

the average number of days for a routine repair.

96 %
Trending downward

of our emergency repairs are completed within 24 hours.

88 %
Trending upward

of our customers are satisfied with their completed repair.

Published: Wednesday 09 September 2026

Next Update: Wednesday 07 October 2026

Help us to support you better

We've committed to improving our services by tailoring them to your needs. To do this, we'd like you to let us know if any members of your household have any vulnerabilities and disabilities.

Please take a few minutes to update us via your online customer account, myMoat. Don't have an online account? Click here to sign up to myMoat. You can also call us on 0300 323 0011 to update your information.

Find out why your information matters

MOAT Big Door Knock 2026 David And Sally 2

A new strategy shaped by you

We’ve launched a new Corporate Strategy – Homes that Build Futures – to guide us over the next five years. It sets out what we need to achieve for you and your communities, how we’ll make that happen and the right order we need to do it all in.

Our strategy shows you what we’re doing to improve services for everyone and where we’ll be investing the rent that you pay us. And, because it’s shaped by your feedback, it ensures your priorities are our priorities too.

Find out more about our strategy here

Somewhere you can call home. It's what we do.

Our new repairs service is nearly here!