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Working together in our communities

Welcome to Moat

We are a leading housing association in the South East of England building high quality, affordable homes for those in housing need.

More about us
How to report a repair on MyMoat

Logging a repair on MyMoat couldn't be simpler. Watch this handy video for a step-by-step guide: how to report it, how to add more details and even how to track the progress of the repair. It's quick, easy to use and saves you a phone call.

Log in to MyMoat
Answering your questions on money matters

With people facing loss of income or reduced hours during the pandemic, it's good to know what benefits and support are available to you. You sent in questions and concerns about money matters and our knowledgeable team answered. Watch our Q&A video for top tips, guidance and support.

See more about our Financial Wellbeing support
Coronavirus and our services

Following the Government’s announcement of a second national lockdown, we’ll continue to provide our full range of services with strict safety measures in place. Please let us know if you are vulnerable or showing symptoms of the Coronavirus to keep you, our staff and contractors safe.

Read more about our services
Our Annual Report to Residents 2019/20

We’ve published our annual report for the 2019-20 financial year. It provides facts, figures and customers’ stories that show how we’ve performed over the last year as we work to end housing need.

Download the full report here
Sign up to MyMoat to win £100 in Amazon vouchers!

MyMoat allows you to access lots of our services online, all in one place, 24/7. It’s quick to register, easy to use and packed with 37 handy features. You can report repairs, make payments, update your account and much more. Just by signing up you will be entered into a quarterly prize draw to win £100 in Amazon vouchers!

MyMoat: Our services at your fingertips
Supporting Sarah's journey to independent living

Our customer, Sarah, was eager to live independently but needed a stepping stone to independent living and additional support due to a learning disability. Our move-on scheme in Snodland provided the ideal environment, along with extra support for day-to-day activities.

Read Sarah's story here
Sarah supported living
What is Shared Ownership?

Are you looking to buy a home but you're unable to do so on the open market? Have you heard of Shared Ownership but you're confused by what it is? Perhaps you just don't know where to start? If so, take a look at our helpful video to find the answers to your questions. Then, when you're ready, click on the link below and start your journey to home ownership with us!

Find your new home
Double or Quits: New research released

New research commissioned by the CASE group of housing associations, the National Housing Federation and Shelter shows that doubling the duration of government funding programmes from five years to ten would facilitate a significant increase in the supply of affordable housing.

Read more here
Help us shape our future, and yours too

We want to have a true partnership with our customers, and one of the ways that we are doing this is building a pool of enthusiastic Customer Advocates, who represent the customer viewpoint to help us review and improve our services.

Customer Advocates
Get involved at the hubs