Welcome to Moat

Elizabeth Austerberry, Moat’s Chief Executive of nine years, has announced her decision to retire next year. Elizabeth, who joined Moat at the beginning of 2013, will step down from her role next summer.

With winter just around the corner, it’s good to get prepared for the colder weather. If you’re worried about being able to afford fuel throughout winter, there are energy grants and discounts available that can help. Take a look at our news story for more information.

Our communal cleaning contractors, Cleanscapes, have signed a new contract with us. Shaped by the feedback our customers gave, the new contract includes extra and improved services to ensure it's better than ever. Check out this video to see what else is included.

Our ten-year repairs and maintenance contract with Mears will come to an end in 2022. We are well on the way to finding our next partner to maintain over 20,000 homes we manage. As we are entering into a long-term contract, we are consulting with customers through the Section 20 process. 

Logging a repair on MyMoat couldn't be simpler. Watch this handy video for a step-by-step guide: how to report it, how to add more details and even how to track the progress of the repair. It's quick, easy to use and saves you a phone call.

We’ll continue to provide our full range of services, regardless of the tier you are in. We’ll do this in a way that is Covid-safe and follows the latest Government guidance. If we are scheduled to visit your home, please let us know if you have symptoms of the Coronavirus.

MyMoat allows you to access lots of our services online, all in one place, 24/7. It’s quick to register, easy to use and packed with 37 handy features. You can report repairs, make payments, update your account and much more. Just by signing up you will be entered into a quarterly prize draw to win £100 in Amazon vouchers!

Are you looking to buy a home but you're unable to do so on the open market? Have you heard of Shared Ownership but you're confused by what it is? Perhaps you just don't know where to start? If so, take a look at our helpful video to find the answers to your questions. Then, when you're ready, click on the link below and start your journey to home ownership with us!

We want to have a true partnership with our customers, and one of the ways that we are doing this is building a pool of enthusiastic Customer Advocates, who represent the customer viewpoint to help us review and improve our services.