Working together in our communities

Welcome to Moat

We are a leading housing association in the South East of England building high quality, affordable homes for those in housing need.

More about us
Be aware of a scam

We have been made aware of some phone scam incidents. Individuals claiming to be working on behalf of Moat have phoned residents asking them to answer questions to help improve their property. These calls are not coming from us or any of our recognised partners.

If you received any calls about having improvement works done to your property and are in any doubt of their authenticity, please check with us on 0300 323 0011.

What to expect from your repairs visit

The safety and wellbeing of our staff, contractors and customers is our top priority. We’re continuing to follow safety measures, and keeping a close eye on government guidance relating to the new variant.

See the steps we're taking to minimise risks when carrying out repairs.

Our next repairs and maintenance partner

Our ten-year repairs and maintenance contract with Mears will end on 4 April 2022. We have evaluated all bids for the new contract and we intend to award the contract to Morgan Sindall Property Services.

Read more here
Repairs and maintenance
Our Annual Report to residents 2020-21

We’ve just published our Annual Report for the 2020/21 financial year. Despite it being a year like no other, we’ve loved hearing the heart-warming stories showing how we worked together for customers.

Reports, documents and policies
Energy grants and discounts you may be eligible for

With winter just around the corner, it’s good to get prepared for the colder weather. If you’re worried about being able to afford fuel throughout winter, there are energy grants and discounts available that can help. Take a look at our news story for more information.

Read more here
How to report a repair on MyMoat

Logging a repair on MyMoat couldn't be simpler. Watch this handy video for a step-by-step guide: how to report it, how to add more details and even how to track the progress of the repair. It's quick, easy to use and saves you a phone call.

Log in to MyMoat