Published: 11 June 2025
Next update: 18 June 2025

We've committed to improving our repairs service and your experience. To keep you updated on our performance we’re sharing weekly performance figures with you.

As part of our customer pioneer strategy, we made a commitment: to visit every one of our customers over a three-year period to hear what matters most to you. And we’re excited to share that we’re now taking our first major step towards that promise with the launch of our first Big Door Knock starting this week!

It’s not always easy to talk about money. Whether you rent or own with us - if you’re finding it difficult to make ends meet or need help keeping on top of things financially, you’re not alone.

Our dedicated Benefits and Income Maximisation team is ready to help you. We provide personalised support tailored to your financial situation. Whether you need a one-off chat or regular check-ins, we’re here to support you.

The latest edition of your Customer Catch-up newsletter includes:

• An Impact and Action Group update from Meagan, Moat customer and Group Chair
• The latest news on our repairs service
• Information on our cost of living support services.

We've committed to improving our services by tailoring them to your needs. To do this, we'd like you to let us know if any members of your household have any vulnerabilities and disabilities.

Please take a few minutes to update us via your online customer account, MyMoat. Don't have an online account? Click here to sign up. You can also call us on 0300 323 0011 to update your information.

We’re pleased to announce 11 brand new affordable homes are coming to Hoo in Medway. The 1-bedroom maisonettes and 2-bedroom houses will be a mix of homes for social rent and shared ownership, providing much needed new homes in the area. All the homes will be fully compliant with our sustainability requirements.