Welcome to Moat

We welcome the new Building Safety Act which received Royal Assent on 28 April 2022. The Act reforms building safety by improving building standards, introducing a new building safety regulator and, critically, giving residents a greater voice.  

We’d like to wish a warm Moat welcome to our new Chief Executive, Mary Gibbons, who brings with her a wealth of experience from across the sector. We're looking forward to working under Mary's leadership to continue to develop and improve Moat's services.

Morgan Sindall Property Services will be holding employability sessions in Stanhope, Gillingham, and Gravesend, providing customers with support and guidance as they find routes into employment. 

Our new repairs and maintenance contract officially started on 4 April 2022. Morgan Sindall Property Services is now responsible for delivering all repairs and maintenance services to our properties, works to empty properties and the operation of our out-of-hours call centre. 

Morgan Sindall Property Services will be running Energy Cafés for our customers in Stanhope, Ashford to provide advice and support on energy awareness. The sessions are the first in an exciting programme of social and community activities they’ll be offering as part of their new ten-year contract with Moat.

Logging a repair on MyMoat couldn't be simpler. Watch this handy video for a step-by-step guide: how to report it, how to add more details and even how to track the progress of the repair. It's quick, easy to use and saves you a phone call.