We actively listen to the concerns and complaints raised by our customers. Using this feedback, we’ve work closely with our partners to enhance the training sessions (toolbox talks) attended by our operatives, ensuring they are better equipped to meet your needs and provide exceptional service.
We recognise the importance of sustainable and future-proof solutions. Based on your feedback, we’re reviewing non-gas heating and hot water systems in our new properties. This initiative will ensure that our homes are designed to be environmentally friendly and better prepared for the future, providing you with a more efficient and cost-effective living experience.
We're committed to delivering an exceptional customer experience, and we've made improvements to better understand your unique needs. When you raise a complaint with us, we'll capture more details about your situation, ensuring that we address any necessary adjustments or considerations during the resolution process.
We understand the impact of rising energy costs. That's why we've reviewed our compensation policy and increased the daily allowance for temporary heating claims, providing you with additional support when you need it most.
