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Corporate

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Safe, affordable homes that make a lasting difference

We are a leading housing association, owning and managing over 23,000 homes in the South East.

Through the decades, our purpose has stayed the same – to provide secure, affordable homes for rent and shared ownership to those in housing need. 

Corporate news

Celebrating 60 years of homes and communities

We're celebrating 60 years of homes and communities, and our customers will be at the heart of it all.

As we look back over the years, we’re also looking ahead at how we can continue to support our customers, now and in the years to come. That’s why we’ll be providing 60 employment, support and engagement opportunities for our customers over the next year. 

Find out what we have planned What a home has meant to Nik and Amanda

Moat corporate news

What do you need information about?

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The Moat Offer

We’re really proud to have launched the Moat Offer. It’s a clear and straightforward guide to the services our customers can expect from us and how we’re here to support them.

We know that in the past, it hasn’t always been clear what support is available or how to get in touch when customers need us. That’s why we’ve created the Moat Offer - to bring everything together in one place, making it simpler, more transparent, and easier to understand.

Find out more

How we're performing

Our monthly repairs performance update

21
Trending upward

the average number of days for a routine repair.

Last month: 23 days

93
Trending downward

of our emergency repairs are completed within 24 hours.

Last month: 94%

81
Trending upward

of our customers are satisfied with their completed repair.

Last month: 83%

Published: Wednesday 10 June 2026

Next Update: Friday 10 July 2026


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Tenant Satisfaction Measures

From April 2024 - March 2025, we spoke to 2,681 customers, both tenants and shared owners, to get honest feedback on their experience with us. They rated our services, their home and their neighbourhood, giving a clear picture of how we’re doing to meet their expectations and where we need to take action.  

Find out how we're performing
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An update on our long-term repairs partner

Over the past few months, we’ve been carefully reviewing the proposed long-term contract with Mears. We’ve looked closely at both cost and quality to make sure it delivers the standard our customers expect.

The Section 20 customer consultation is now completed, and we’re pleased to confirm we’re in the process of awarding Mears the long-term repairs contract. This will be a 10-year partnership, focused on delivering a more reliable, high-quality service.

Find out what this means for our customers