We’ve improved our process to be faster, clearer, and focused on your wellbeing. When you report a problem, you get clear timescales for inspections, repairs, updates, and follow-ups - so you always know what to expect.
Read our information guide to see how we manage damp and mould in your home and the timescales you can expect us to follow.
While you’re responsible for managing damp and mould within your home, if you live in a flat and spot any issues in your communal areas, please let us know.
If we don’t own your block, we’ll contact the managing agent for you to get it sorted.
Call us straight away on 0300 323 0011 or if you're a Stanhope PFI customer, please call 01233 647396.
We understand that rising energy costs can make it more difficult and stressful to keep your home warm. If you’re concerned about your heating bills, our Income and Advice team is here to offer practical support and guidance.
Whether you need help managing your costs or understanding what assistance is available, we’re just a call or message away.
