Managing agents are used for different reasons. Here are some of the most common:
Sometimes we manage your home but don’t own the building or land. In these cases, a managing agent may be appointed by the freeholder or a Resident Management Company.
If we own the building, we look after it, but some shared spaces (such as communal gardens or private roads) may be managed by a managing agent on behalf of a Resident Management Company.
Whether you’ve lived with us for years or are just settling into your new home, we’re here to help you feel informed, supported and at home.
The Moat Offer, our guide to our services, explains what you can expect from us and how we support you day to day. You can find out more about what Moat is responsible for on the website or simply get in touch - we’re always happy to help.
Always contact us first. Whether the issue is inside your home, in a shared hallway or somewhere outside on the estate. You don’t need to work out who’s responsible. We’ll take care of that, report issues to the managing agent or freeholder if needed, and keep you updated.
