Ways to pay
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Credit or debit cards: by phone
If you're the cardholder, you can give us a call on 0300 323 0011 and make the payment over the phone, Monday to Friday, 8am-5pm. You can also call the automated allpay service 24 hours a day on 0300 041 6497 (ensure you have a pen and paper nearby to note down the authorisation code).
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Direct debit
Direct debit payments mean your rent and service charges are paid to us direct from your bank account and can be collected on a date and frequency to suit you.
Direct debits can be set up via myMoat or over the phone.
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Payment cards
If you have an allpay payment card you can go into any post office or retailer with the Pay Point sign and pay with cash over the counter. There are no forms and no additional charges to pay. You can also use your payment card reference number to make payments on myMoat via the allpay options.
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Standing order or BACS
You can set up standing orders or make bank transfers via your bank. You'll need:
- Your customer reference number
- Our sort code: 62 27 56
- Our account number: 00 00 00 00
- Our name: Moat Homes Ltd
Please be mindful that standing orders are controlled by you and you will need to adjust them in line with any changes to your payments.
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Text message
To pay via text message you will need a UK registered mobile phone, your allpay payment card and your credit or debit card.
You can register online at allpayments.net/textpay or click the link below to visit the website.
