Information for equity loan customers

Repaying your loan

You'll find a lot of information about redeeming your equity loan in our Homeowner's Handbook, so please take a look before applying. Before you submit your application, you must ensure you've registered all improvements you have made with us, and obtained a valuation report.

Once you're ready to apply, please log into your myMoat account to access the application. If you don't have a myMoat account, it's easy to set one up by visiting moat.co.uk/mymoat. You'll find tips on how to do this on our myMoat page.

How do I repay my equity loan?

How much do I have to repay?

Most equity loans can only be repaid in full. The amount you pay back will be calculated on the current market value of your home, which will be assessed by an independent surveyor once you have submitted your application. For details on our panel of surveyors, please download this PDF. You will also need to appoint a solicitor to act for you in this transaction.

Can I move my equity loan to another property?

Adapting and improving your home

As a customer with an equity loan, you'll need to get our permission before you carry out any home improvements. We will request details of the improvements you would like to make, as well as information on who is carrying out the work and a copy of estimates for the work.

If you choose to redeem your equity loan, then the added value of the registered improvements will be taken into financial consideration; so it is important that you register any improvements that you have made with us. For further information of works that are classed as improvements, take a look at our Homeowner's Handbook.

If permission is granted for home improvements, it is your responsibility to investigate whether planning permission or building control is required. You will also be responsible for arranging these if needed.

Once you are ready, you can apply using our Home improvements registration form.

Transferring your equity loan

You'll also find lots of information on transferring your equity loan in our Homeowner's Handbook.

If you'd like to remove someone

If you'd like to add someone

If you wish to add someone to the charge, we will need copy of certified identification for that person, a copy of the new mortgage offer in joint names and a redemption statement from your current lender. We have no objections to you borrowing extra money on your mortgage to buy out your partner’s share, but we will need written confirmation from your solicitor that the additional borrowing is solely for this purpose.

You can download the application form to add someone to your lease here.

Moving home

If your mortgage rate is coming to an end, you will need to contact your mortgage advisor or lender to arrange a new deal. We suggest that you allow at least three months for this process; if you are changing lender or borrowing more money, the mortgage lender will need our consent to postpone the second charge on your property.

We will not consent to postpone the second charge for any mortgage rate exceeding 7.5%, for any mortgage which has a linked current account or reserve facility or for interest only or self-certified mortgages. We cannot give our consent for re-mortgaging for the purposes of debt consolidation.

If your further advance is for home improvements or essential repairs you will need to supply copies of estimates for works and detailed plans, planning permission and building regulations if required.

Find out more in our Homeowner's Handbook

Information for equity loan customers