Introducing the Moat Offer

We’re really proud to have launched the Moat Offer. It’s a clear and straightforward guide to the services you can expect from us and how we’re here to support you.

We know that in the past, it hasn’t always been clear what support is available or how to get in touch when you need us. That’s why we’ve created the Moat Offer - to bring everything together in one place, making it simpler, more transparent, and easier to understand. To see what this means for you, visit the following pages:

I rent my home - what is Moat responsible for?
I'm a shared owner - what is Moat responsible for
I own my home - what is Moat responsible for?

We’ve worked closely with our Customer Advocates throughout the process, to make sure it truly reflects what matters most to you. Their insights and feedback have been invaluable in shaping something that’s practical and accessible - and we’re confident the Moat Offer will help you feel even more supported and informed.

Here’s what Steve, one of our Customer Advocates, said: “That looks great, and the simplicity makes it totally user-friendly… it flows freely and is easy to navigate.”