Tenancy Fraud

What is tenancy fraud?

Tenancy fraud is when a home isn’t used in the way it’s meant to be. This can include someone subletting without permission, giving false information to get a property, or no longer living in their home.  

With social housing in short supply and so many people waiting for a home, it’s important that our homes go to those who need them most. That’s why we take tenancy fraud seriously.

What we do 

We actively prevent, detect and respond to tenancy fraud by:

- Carrying out checks when homes are allocated. 
- Using data and home visits to spot potential issues. 
- Investigating all concerns thoroughly. 
- Working with local authorities and other agencies. 
- Taking action to recover homes if fraud is proven.

How you can help 

Tenancy fraud applies to all our tenants, shared owners and leaseholders.  

If you’re worried about tenancy fraud, you can report it to us in confidence. Every report helps us make sure homes go to people who need them most.  

You can report anonymously and be confident your information will be treated sensitively and your privacy will be respected.  

How to report tenancy fraud

If you suspect tenant fraud, please contact us in any of the following ways:

By telephone: 0300 323 0011 or via our Fraud Hotline 0300 323 0186 (this is a voicemail service)
By email [email protected]
On our online portal MyMoat
On web chat Moat/Contact us
By writing to us at: Moat, Mariner House, Galleon Boulevard, Dartford, Kent DA2 6QE
Or in person - at one of our regional offices or to any Moat colleague.