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We’re committed to providing you, our customers, with the best possible services by taking into account your diverse needs in the design and delivery of our services and communications. 

To ensure that our services, facilities, complaints process and opportunities for customer engagement and influence are accessible and inclusive, we’ll provide the following where needed:

• Professional interpreters, including British Sign Language (BSL) interpreters
• Information including letters, policies and any other Moat publications in alternative formats on request, for example: Large print, printed on coloured paper, braille, CD or audio file, in a digital format that can be read by a screen reader, or in a different language.

We’ll also ensure that our office reception areas and any rooms used for meetings that include customers are accessible for disabled people / people with disabilities including wheelchair users, and that they have working hearing loops (sometimes also called audio induction loops).

If you need us to provide you with anything in an alternative format or need us to arrange an interpreter, you (or someone making the request on your behalf) can ask us to do this using any of the contact details above. To give us the best chance of being able to arrange this in time, please give us as much notice as possible.