Contact us

Should you need to, you can contact us using any of the following ways listed below.


MyMoat is the quickest and easiest way for you to contact us. You can also pay your rent at any time of day, report repairs and more. Just log in to your MyMoat account 

Web chat

Save travel, postage and emails by using our web chat to speak to us online between 8am and 5pm. To use web chat just click here and another screen will open up. Type in your details and hit the submit button to begin the conversation. 

By email

customer@moat.co.uk (General enquiries) 
stanhopecustomer@moat.co.uk (Stanhope only) 
asb@moat.co.uk (Anti-social behaviour reporting only) 
tenancyfraud@moat.co.uk (Tenancy fraud reporting only)

By telephone

You can contact us between 8am and 5pm, Monday to Friday. 

0300 323 0011 (General enquiries)
01233 647 396 (Ashford Borough Council tenants at Stanhope only)
0300 323 0186 (Tenancy fraud hotline)

If you live in a new-build Moat property at Stanhope, please call our general enquiries line.

By text

Text us on 07786 202 505


Our office locations

Our offices are now open to the public. Please help keep our staff safe by cancelling or postponing visits to our offices if you have any symptoms of Covid-19.