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Should you need to, you can contact us using any of the following ways listed below.
MyMoat is the quickest and easiest way for you to contact us. You can also pay your rent at any time of day, report repairs and more. Just log in to your MyMoat account
Save travel, postage and emails by using our web chat to speak to us online between 8am and 6pm. To use web chat just click here and another screen will open up, type in your details and hit the submit button to begin the conversation.
customer@moat.co.uk (General enquiries)
stanhopecustomer@moat.co.uk (Stanhope only)
asb@moat.co.uk (Anti-social behaviour reporting only)
tenancyfraud@moat.co.uk (Tenancy fraud reporting only)
0300 323 0011 (General enquiries)
01233 647 396 (Ashford Borough Council tenants at Stanhope only)
0300 323 0186 (Tenancy fraud hotline)
If you live in a new-build Moat property at Stanhope, please call our general enquiries line.
Text us on 07786 202 505
Please note: Due to Covid-19, our offices are currently closed to the public. Customers and members of the public can still write to us at any of our office locations: