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Contact us

Should you need to, you can contact us using any of the following ways listed below.

MyMoat

MyMoat is the quickest and easiest way for you to contact us. You can also pay your rent at any time of day, report repairs and more. Just log in to your MyMoat account


Web chat

Save travel, postage and emails by using our web chat to speak to us online between 8am and 5pm. To use web chat just click here and another screen will open up, type in your details and hit the submit button to begin the conversation.


By email

customer@moat.co.uk (General enquiries) 
stanhopecustomer@moat.co.uk (Stanhope only) 
asb@moat.co.uk (Anti-social behaviour reporting only) 
tenancyfraud@moat.co.uk (Tenancy fraud reporting only)


By telephone

Please note our current working hours are now 8am to 5pm.

0300 323 0011 (General enquiries)
01233 647 396 (Stanhope office only)
0300 323 0186 (Tenancy fraud hotline)


By text

Text us on 07786 202 505