I am a shared owner | Moat

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Crown Hill View, Ashford

I am a shared owner

We’re here for you, whatever your home, whatever your needs.

Here you can find out what services we provide if you're a shared owner with us.

What can we help you with today?

Information if you're a shared owner

Couple stand outside their new home

The Moat Offer

The Moat Offer gives you a clear guide of the services you can expect from us and how we support you. It’s about making everything clearer, simpler, and consistent for you.

Find out more about what we offer our shared ownership customers by reading the information pack and watching this video.

Find out what Moat is responsible for

Information for all customers

Customer news

How we're performing: August 2026

Our monthly repairs performance update

17
Trending downward

the average number of days for a routine repair.

96 %
Trending downward

of our emergency repairs are completed within 24 hours.

88 %
Trending upward

of our customers are satisfied with their completed repair.

Published: Wednesday 09 September 2026

Next Update: Wednesday 07 October 2026

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Do more online with the new and improved myMoat!

We're improving myMoat with:

more features
better repairs updates and
a whole new look.

We love it, and we're confident you will too!

Find out more Go to myMoat