We'd love to hear your feedback. Email [email protected] and include "New myMoat feedback" in the subject line.
Just landed – more new features on myMoat
We’re excited to share that more new features have been added to our customer portal, myMoat.
Here's what's new:
Keep track of your requests
You can now follow the progress of your requests in the My Requests section of myMoat.
Whether you've reported a repair, dumped rubbish, anti-social behaviour or made a complaint, you'll be able to see updates and check the status of your request at a time that suits you.
Request history is available for requests submitted from 6 October onwards.
See what's happening with communal repairs
Not sure if a communal repair has already been reported? You can now check the My Community page or visit My Requests to see communal repairs that have been raised in your block and follow their progress. This means you'll have a better view of what's happening in your building without needing to contact us for an update.
And there’s more to come…
These are just some of the improvements we're making based on your feedback to make myMoat simpler and easier to use, with more features planned in the coming months.
Look out for future updates in Customer Catch-up, on our social media channels and at www.moat.co.uk.
Ready to take a look?
Log in to myMoat today (opens in new tab) to explore the new features and see how they're working for you.
