Customers can take part in short-term working groups focused on specific topics.
We recently held a workshop with customers to review our repairs satisfaction survey, helping us improve how we gather feedback after a repair.
Existing Homes Forum
What is the Existing Homes Forum?
The Existing Homes Forum brings together customers and Moat colleagues to discuss services that affect customers' homes, share experiences, and help shape future improvements.
Through open discussion and collaborative working, customers can influence decisions, priorities, policies, and service standards. Forum meetings take place every three months and bring together customers, Moat colleagues, and our main repairs partner, Mears.
The Existing Homes Forum replaces our previous Repairs Forum and has a broader focus, giving customers the opportunity to provide feedback on a wider range of property-related services.
What does the Forum cover?
The Existing Homes Forum discusses a wide range of topics, including:
- Repairs and maintenance
- Contractor performance
- Asset management
- Compliance and safety
- Property standards
- Damp and mould
- Home safety
This broader focus means you can share your views on more of the services that affect your home, helping us improve the way we deliver property services across Moat.
Customer-led working groups
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Future topics may include:
- Damp and mould.
- Vulnerability and reasonable adjustments.
- Existing Homes Standard.
- Policy reviews.
These groups are flexible and focused, giving customers the chance to share their views and help shape improvements to our services.
