Repairs for homeowners

Our priority is to keep your communal areas safe, secure and in good condition and we are responsible for items such as:

• Doors and door entry systems.
• Bin stores.
• Parking areas and paved areas.
• Boundary walls and fencing.
• Lighting.
• Halls, stairways, lifts and other communal areas.

Although we conduct regular inspections of internal and external communal areas, we still rely on you to let us know if you spot any issues. Please let us know as soon as a repair is needed.

Emergency repairs of our communal areas include:

• No electricity to the whole block (when not a power cut).
• No water to the whole block (that is not an issue with a water company).
• Damaged doors or windows (to ensure security and fire safety).
• Damaged lighting (internal and external car park lighting).
• Damaged floor coverings, stairs and bannisters (to ensure safety).
• Repairs to blocked gutters, downpipes or drains where water or sewage is leaking inside a communal area.
• Roof leaks which are uncontainable.
• Lift failure.

If your repair is an emergency, please call our Customer Service Centre on 0300 323 0011.

If you want to make structural changes that involve walls, windows or doors, we ask that you get permission from us before making any changes. We’ll provide guidance on what you can do and the necessary steps to take. 

As a homeowner, you’re responsible for servicing and maintaining your boiler and any gas appliances within your home.

Find out more about gas safety here.

The managing agent may be responsible for communal repairs and maintenance. We’ll work with them, monitor performance and raise concerns on your behalf where necessary. 

Please contact us if you’re unhappy with the quality of work or service you’ve received, and we’ll investigate and agree next steps with you. We’ll listen, learn and do our best to put things right.