More than a home – support tailored to you

Whether you’re a shared owner, a homeowner or rent your home with us, we’re here to help. From accessing financial support and improving your wellbeing to sustaining your home, we’ll connect you with the right advice, services and support so you can live well and thrive. 

Earlier this year, we supported one of our customers, Dave*. At 71, Dave was experiencing ill-health and undergoing assessments for dementia. Having moved to the UK from South Africa eight years ago, he believed he wasn’t entitled to any financial help to support his circumstances.  

After speaking with Dave and his wife, our team carried out a full benefits check and identified that Dave was eligible for support. Working closely with the Department for Work and Pensions (DWP), a home visit was arranged to help Dave apply for State Pension, Pension Credit and Attendance Allowance.  

Dave’s claims are now progressing, and the potential impact on both his finances and quality of life could be life changing.  

Dave’s wife said: “You’ve showed immense compassion and went above and beyond to assist us with Dave’s situation. You’ve been true angels and a blessing to our family.”  

This is a just one example of how we can work with you to find the right support, at the right time, when you need it the most. 

If you’re finding things difficult, you’re not alone. We’re here to listen and help you find the right support – whatever you’re going through. Get in touch with our Benefits and Income Maximisation team on 0300 323 0011 and [email protected] or contact your local Neighbourhoods team for support. 

*Name changed to protect the customer’s identity.