How you’re influencing our future repairs service
As we plan for a new long-term repairs partner, we’ve been asking you for your views and involvement every step of the way. Through group sessions, surveys and our customer-led Repairs Forum, you’ve told us what matters to you when it comes to our repairs service.
What we’ve heard loud and clear is you want speed, reliability and respect:
- You want faster response times, appointments that fit around your life and repairs done right the first time.
- Clear communication is a must – from bookings to follow-up – and keeping you updated if things change or get delayed.
- You’ve also said that experienced, professional tradespeople who respect your home and listen to you are essential.
- And you’ve asked for real-time updates, transparent costs and easy ways to give feedback once repairs are done.
On 20 May we hosted a ‘Meet the Bidders’ event for customers who wanted to be involved in selecting our future repairs partner. Interested contractors met with Moat staff and heard directly from customers.
Lorraine Ash, a Moat resident and Chair of our Repairs Forum, was on the agenda and spoke powerfully about what customers expect from the new repairs partner. It was a great opportunity to make sure your voice and priorities are at the heart of our new repairs service. We’ll continue to keep you updated on the procurement process.
