News | Moat

Customer updates

Tuesday 09 December 2025

Contacting us over the festive period

Our Customer Service Centre will be closed for Christmas from Wednesday 24 December until Friday 2 January 2026.
Customer updates

Friday 05 December 2025

Staying safe this Christmas

For many of us the festive season is a time for celebration, but it’s also a time to be extra cautious about fire safety.
Community News

Monday 24 November 2025

Celebrating Colebrook Road

How our partnership with Kenward Trust is changing lives
Customer updates

Monday 10 November 2025

How we're handling complaints - and what we're learning

We’ve published our annual complaints performance and service improvement report
Customer updates

Monday 10 November 2025

Changes to your cleaning schedule over bank holidays

During bank holidays, the cleaning of your communal areas may not be completed on the scheduled day.
Customer updates

Thursday 06 November 2025

Our annual report to customers is here!

Our annual report to customers 2024/2025 is now available to read on our website.
Customer updates

Thursday 06 November 2025

Introducing the Moat Offer

A guide to the services you can expect from us and how we’re here to support you.
Customer updates

Thursday 06 November 2025

Stay safe and warm this winter

As the days get shorter and temperatures drop, now’s the perfect time to make sure your home is ready for winter.
Customer updates

Thursday 06 November 2025

An update on our repairs service

Lanier Doyle, Head of Repairs Partnering gives an updates on the repairs service
Customer updates

Thursday 06 November 2025

Customer Catch-up Newsletter: November 2025

You told us you want to hear more about how we’re responding to your feedback and making real improvements.
Development news

Monday 29 September 2025

New affordable homes coming to Kent and Essex

We’ll soon have more affordable homes coming to Kent and Essex.
Community News

Thursday 25 September 2025

Celebrating our LGBTQ+ Housing ‘Pledge Pioneer’ status

Thank you to everyone who’s helped us achieve this award.