News

During bank holidays, your usual cleaner may not visit on the normal day. Instead, we’ll carry out a limited clean within 72 hours (3 days) of your scheduled cleaning day.

I’m writing to share an important update about our plans for a long-term repairs service partner.

We’re taking the next step in improving our repairs and maintenance service by appointing a long-term partner to support repairs in your homes.

Fraud is when someone tries to take your money or personal information by tricking you.

We’re here to help and keep you and your home safe.

Many people are feeling the pressure right now.

We’re proud to be supporting the Trussell Trust as our Charity of the Year from November 2025. 

Through our partnership with SignVideo, we’re making it easier than ever to connect you to our team. 

Our Customer Service Centre will be closed for Christmas from Wednesday 24 December until Friday 2 January 2026.

For many of us the festive season is a time for celebration, but it’s also a time to be extra cautious about fire safety.

We’ve published our annual complaints performance and service improvement report