Responsible neighbourhood management

How we performed

Satisfaction with how clean and well maintained your communal areas are

Satisfied that we make a positive contribution to your neighbourhood

Satisfaction with our approach to handling anti-social behaviour

Number of anti-social behaviour cases, opened per 1,000 homes

Number of anti-social behaviour cases that involve hate incidents, opened per 1,000 homes

- Our Tenancy Specialist team is here to support you with complex situations like serious anti-social behaviour (ASB) and domestic abuse. The team can offer tailored advice and link you up with the right services and partners who can help.
- Domestic abuse and hate incidents: we have continued to strengthen our approach with enhanced training for colleagues, and we are working towards our accreditation with the Domestic Abuse Housing Alliance. A mark of our commitment to tackling domestic abuse and providing safe and informed response in partnership with other agencies.
- 24/7 reporting - we're always here to listen: We know that anti-social behaviour can happen at any time, which is why you can report concerns anytime through the 24/7 ASB Respect Line on 0800 075 6699. Visit our anti-social behaviour page for more information.

- Taking action together: When needed, we’ll take legal steps to protect those experiencing anti-social behaviour - including court injunctions and other enforcement orders. We work in partnership with local councils, the police, and community safety teams to create safer neighbourhoods, using a mix of support and enforcement to make a real difference.
- Improving your communal spaces: We introduced new grounds maintenance service contracts to help keep your outdoor communal areas clean, safe, and well-kept. We now have regional contractors providing local services. In some areas these contracts have bedded in well and we've seen improvements in standards across our estates. In some areas, there have been service quality issues. In those areas, were working closely with the contractors to drive improvements to reach the required standards. Our Estate Services Officers and Neighbourhoods Team staff are regularly monitoring their work against strict performance targets to ensure improvements are delivered.