Keeping your home in good repair

What we measured

TP02: Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service.

What we measured

TP03: Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair.

What we measured

TP04: Proportion of respondents who report that they are satisfied that their home is well maintained.

What we measured

RP01: The proportion of our homes that meet the Decent Homes Standard.

What we measured

RP02(1): Proportion of non-emergency responsive repairs completed within our target timescale of 21 days.

What we measured

RP02(2): Proportion of emergency responsive repairs completed within our target timescale of 24 hours.