Worried about money? Talk to us

The 1 April announcement about rising household costs has hit everyone’s monthly bills hard. Feeling overwhelmed or worried? We’re here for you - whether you rent or own your home with us.

We offer free and confidential support with applying for benefits including checking your eligibility, help with budgeting and signposting you to free, independent money advice organisations.

How we can help

When you contact us about your money worries, we’ll arrange for a Benefits and Income Maximisation Officer to get in touch with you to discuss your situation in more detail and provide you personalised support. You can speak to them over the phone or in person at one of our drop-in sessions.

They can check you’re receiving the correct benefits, help you complete applications for benefits you’re entitled to and support you with benefit reviews and appeals if decisions need to be challenged.

Debbie's story

In the past year, our Benefits and Income Maximisation team has made a remarkable difference, helping customers boost their incomes by an impressive £1.5 million!

During one of our regular drop-in sessions, team member Kirstie supported Moat customer Debbie* by helping her to update her Universal Credit status and apply for Personal Independence Payment (PIP). Through Kirstie’s expert guidance and practical assistance, Kirstie helped Debbie increase her weekly income by over £180 and secure £8,000 in backdated benefits. Read Debbie's story here.

* customer’s details have been changed to protect her identity.

We host regular customer drop-in sessions:

London - Wednesdays, 10am-12pm:
Pollards Hill Wellbeing Studio
Montgomery Close
Mitcham
CR4 1XT

Kent - Thursdays, 10am-12:30pm:
The Stanhope Centre
67 Otterden Close
Ashford
TN23 5TH

Essex - One Tuesday per month:
Fullbridge Church
27 Fullbridge
Maldon
CM9 4LE
+ One Thursday per month:
Plantation Hall
Colchester Road
Maldon
CM9 4AL

Our head office - We also offer pre-arranged appointments on request at our head office:
Mariner House
Galleon Boulevard
Crossways
Dartford
Kent
DA2 6QE