The Big Door Knock – starting this June!

As part of our customer pioneer strategy, we made a commitment: to visit every one of our customers over a three-year period to hear what matters most to you. And we’re excited to share that we’re now taking our first major step towards that promise with the launch of our first Big Door Knock starting 9 June!

In week three, starting from 23 June we’ll be visiting the following neighbourhoods:

Basildon, Edenbridge, Faversham, Gillingham, Horsham, London, Maldon, Sevenoaks and Sittingbourne.

You’ll see us out and about knocking on doors, having friendly chats to understand how happy you are with our services, what we could improve and why that’s important to you. We’re taking a ‘One Team’ approach, with all staff across Moat – whatever their role – heading out to knock on doors and listen. From Gavin our CEO to Tanya in our Customer Services team, we’ll be stepping away from desks and into your neighbourhoods to have real, honest conversations.

Over the next three years, we’ll be visiting all our communities to hear from you directly.  So, if we don’t visit you this year, we'll be doing a Big Knock Door visit to your neighbourhood over the coming years.

We look forward to visiting some of you this June!

Can’t be there when we knock?

If we miss you, we’ll leave a card with ways you can share your feedback—we’d still love to hear from you.

Let’s build a better Moat together – starting on your doorstep!

What you tell us during the Big Door Knock will help shape how we improve our services. We’ll keep you in the loop on the changes we make thanks to your feedback!