Our annual report to customers is here!

Our Annual report to customers is now available to read on our website. This year’s report shares honest reflections, the progress we’ve made together, and where we still need to do better.

A big thank you to everyone who welcomed us into their homes, shared their stories, or simply stopped for a chat.  And a special thanks to our Customer Advocates - not only for your ongoing support and insight but for helping shape a report that truly reflects your experiences, with your voices at the heart of it.

"At the end of last year’s report, we said we’d ‘turn up your voice’ – and I’m pleased to say we’ve done more of that. Your feedback is starting to lead to real change." - Gavin Cansfield, Chief Executive at Moat.