Moat hosts its first Mutual Exchange event for Pollards Hill customers

We were delighted to run our first Mutual Exchange event last Thursday (19 June) with our partners Housing Exchange and Home Swapper.

Hosted at our Wellbeing Studio in Pollards Hill, we were supported by the Moat Foundation team and welcomed Merton Council and ticket-holding Pollards Hill customers to the event!

The event was extremely popular and was attended by residents with various needs - some wishing to downsize their family home and move away from London, and others needing larger homes who preferred to stay on the estate they loved due to family and school commitments.

It was great to see Pollards Hill customers having conversations with their neighbours, sharing their experiences and wishes for new homes whilst enjoying the communal garden and refreshments. Michelle, Moat Foundation Officer, told customers about her own experience of mutually exchanging to find her dream home. We had over 25 customers sign up to Home Swapper and 20 to House Exchange.

Denise is a Pollards Hill customer living on Glamorgan Close. She said: “Dare to dream, as this event has opened my eyes. I have options, I’m in control!”

Another customer stated: “It’s been an eye opener. I didn’t know that options like these were available. Thank you so much Moat. What a great event.” 

We also received great feedback from our external partners on how well the event was run.

Ana, Senior Partnership Manager at House Exchange said: “We were pleased to support Moat at this recent event. It was incredibly rewarding to read the positive feedback shared by attendees, highlighting how valuable and encouraging they found the experience.”

Eddy, Senior Account Manager from Home Swappers said: “I have attended many of these swap events with Home Swapper customers and have to say, this one was brilliant and very well organised. I assisted over 20 tenants on the day get registered on Home Swapper and they were all very excited with the matches we looked at.”

It was a fantastic event, further highlighting how working Better Together with our partners can make such a huge impact for our customers.