Just landed - this year's annual report

The 2025/26 edition of our annual report to customers has just landed. You told us you wanted a report that was shorter, simpler and easier to read, so we’ve focused on the things that matter most to you. 

This year’s report takes an honest look at how we’ve performed over the past year and the progress we’ve made together. It shares how your feedback has helped shape our services, from changes to the way we handle repairs and look after your homes, to how we support your communities. 

A big thank you to everyone who’s shared their voice this year, whether you’ve completed a survey, joined a workshop, or simply opened your door to us. And a special thanks to our Customer Advocates whose ongoing support and insight throughout the year have led to real and positive change. In the year ahead, we’ll keep listening carefully, responding honestly, and working with you to build better services for everyone. 

“Thank you for all the time and effort you’ve put into giving us your feedback about the things you like and don’t like about Moat. Your feedback is really important to us.” – Gavin Cansfield, Chief Executive.