Improving your online experience

We’ve been listening to your feedback about our website and MyMoat, our online customer portal.

You’ve told us you want our online services to be simpler, easier to use and tailored to you. So, we’ve been working closely with our colleagues and customer advocates to understand what works well and what could be better. Their feedback is shaping some exciting improvements coming later this summer. Soon, it’ll be easier to do the things that matter most to you - from reporting a repair and paying your rent, to checking your balance or finding information about your home.

We’re also making it easier to find what you need. The new website and MyMoat will be simpler to use and tailored to the type of home you live in - so whether you’re a renter, shared owner or homeowner, you’ll see the information that’s relevant to your home, right where and when you need it. We’re also making sure it’s accessible, so you’re able to read and use our online services, whatever your needs.

Keep an eye out for more updates on these exciting changes to our digital channels.