An update on our new customer portal, myMoat

We're very close to introducing it, but before we do, we've identified a few final improvements that we want to make. We want to make sure you have the best possible experience from the moment you log in, so we’re taking a little extra time to put the finishing touches in place. 

In the meantime, you can still access our current myMoat and all the online services you usually rely on. Once the new myMoat is ready, you’ll enjoy all the existing features you may have tried before, but we’ve made it easier to use with a fresh, new design that helps you quickly find what you need, as well as: 

• More personalisation – see information that’s relevant to you and your home. 

• Better repairs reporting – report repairs, track progress and view your requests in one place through your new My Requests page. 

• More sight of what’s happening in your community – view communal repairs, cleaning and gardening schedules plus dates for estate inspections.