Our Customer Services Centre will be closed on Friday 18 September from 8am – 1pm for essential staff training. We’re sorry for any inconvenience this may cause you.
You can still report a routine repair, make a payment, or check your account details during this time through myMoat. Visit Help with myMoat | Moat to log in or sign up.
If you’ve got an emergency repair, please call us on 0300 323 0011 - our out-of-hours team will be there to help you.
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Our policies
Our policies
Please find below all our policies that relate to your leasehold or tenancy. If you are unclear about anything in these documents please contact us.
