News and updates | Moat

Customer updates

Thursday 07 May 2026

Celebrating 60 years of homes and communities

We’ve turned 60, and we’re celebrating this milestone with you!
Customer updates

Thursday 30 April 2026

April update on our repairs service

Thank you for your patience and honesty over the past year
Customer updates

Thursday 30 April 2026

The Big Door Knock 2026

The Big Door Knock is back this June – and it’s going to be our biggest one yet!
Customer updates

Thursday 30 April 2026

Improving your online experience

We’ve been listening to your feedback about our website and MyMoat, our online customer portal.
Customer updates

Tuesday 21 April 2026

An important message from Gavin Cansfield, Chief Executive

I’m writing to share an important update about our plans for a long-term repairs service partner.
Customer updates

Monday 16 March 2026

Improving our repairs service

We’re taking the next step in improving our repairs and maintenance service by appointing a long-term partner to support repairs in your homes.
Community News

Monday 22 December 2025

Providing festive support to those in need

We’re proud to be supporting the Trussell Trust as our Charity of the Year from November 2025.
Community News

Monday 24 November 2025

Celebrating Colebrook Road

How our partnership with Kenward Trust is changing lives
Customer updates

Monday 10 November 2025

How we're handling complaints - and what we're learning

We’ve published our annual complaints performance and service improvement report
Customer updates

Thursday 06 November 2025

Introducing the Moat Offer

A guide to the services you can expect from us and how we’re here to support you.
Customer updates

Thursday 06 November 2025

Our annual report to customers is here!

Our annual report to customers 2024/2025 is now available to read on our website.
Customer updates

Thursday 06 November 2025

Customer Catch-up Newsletter: November 2025

You told us you want to hear more about how we’re responding to your feedback and making real improvements.