News and updates | Moat

Community News

Monday 22 December 2025

Providing festive support to those in need

We’re proud to be supporting the Trussell Trust as our Charity of the Year from November 2025.
Community News

Monday 24 November 2025

Celebrating Colebrook Road

How our partnership with Kenward Trust is changing lives
Customer updates

Monday 10 November 2025

How we're handling complaints - and what we're learning

We’ve published our annual complaints performance and service improvement report
Customer updates

Thursday 06 November 2025

Introducing the Moat Offer

A guide to the services you can expect from us and how we’re here to support you.
Customer updates

Thursday 06 November 2025

Our annual report to customers is here!

Our annual report to customers 2024/2025 is now available to read on our website.
Customer updates

Thursday 06 November 2025

Customer Catch-up Newsletter: November 2025

You told us you want to hear more about how we’re responding to your feedback and making real improvements.
Customer updates

Wednesday 22 October 2025

Introducing Awaab's Law

From 27 October 2025, a new law called Awaab’s Law comes into effect.
Development news

Monday 29 September 2025

New affordable homes coming to Kent and Essex

We’ll soon have more affordable homes coming to Kent and Essex.