Our annual report to customers is here!

Our Annual report to customers 2024/2025 is now available to read on our website. This year’s report shares honest reflections, the progress we’ve made together, and where we still need to do better.

A big thank you to everyone who welcomed us into their homes, shared their stories, or simply stopped for a chat.  And a special thanks to our Customer Advocates - not only for your ongoing support and insight but for helping shape a report that truly reflects your experiences, with your voices at the heart of it.

"At the end of last year’s report, we said we’d ‘turn up your voice’ – and I’m pleased to say we’ve done more of that. Your feedback is starting to lead to real change." - Gavin Cansfield, Chief Executive at Moat.