Customer Catch-up Newsletter: November 2025

You told us you want to hear more about how we’re responding to your feedback and making real improvements. That’s exactly why we created our Customer Catch-up newsletter - to keep you updated, informed, and involved in what’s happening.

Inside this issue:

Page 1:

An update on our repairs service - what's improved, what still needs work, and what you can expect next.

Introducing the Moat Offer - a clear, straightforward guide to the services you can expect from us.

Page 2:

Stay safe and warm this winter - read our seasonal tips to get your home winter-ready.

Page 3:

Supporting you - what’s on at our Community Hubs and Wellbeing Studio

Page 4:

Our Annual report to customers 2024/25 - this year's report shares honest reflections, the progress we've made together, and where we still need to do better.

Click here to read our latest Customer Catch-up Newsletter.

Need this newsletter in a different format? If you'd like it in another language or format that works better for you - like large print, audio, Braille, or electronic text - just let us know! We're here to help and support you.