Making your voice count

Our Customer Scrutiny Panel ensures customer feedback plays a big part in improving our services. The Panel is made up of six Moat customers – four shared owners and two general needs customers – who work with our Board and colleagues to review key areas of our services and suggest improvements.

Most recently, the Panel has been looking at how we communicate and engage with customers. They’ve been reviewing what works well, where improvements can be made and how we can make sure customer feedback helps shape our decisions.

You can find out more about the Panel on our Customer Scrutiny Panel page.