Homes for over 55's

We offer three types of homes:

• Bungalows

  The majority of our bungalows are in Kent and Essex and usually offer a private garden and on-street parking. Each home has a 24-hour lifeline pull cord providing peace of mind. Regular visits to your neighbourhood by the Moat team.
• One and two bedroom homes

  Located across all regions, usually within blocks of four or more. Gardens and car parking are mostly shared. Each home has a 24-hour lifeline pull cord providing peace of mind. Regular visits to your neighbourhood by the Moat team.
• Independent living schemes

  We have 16 schemes located across Kent, London, Sussex and Essex. The majority offer one bedroom homes with shared communal areas of gardens, parking, laundry rooms and lounges. An opt-in daily or weekly welfare call service is offered to those who need it.

Our aim is to provide good quality independent living homes that meet the needs of active older people over the age of 55 years. To achieve this we provide the following:

• Intensive housing management / estate management

  We provide intensive inspections and maintenance of our schemes, this includes:

  • Weekly fire alarm testing
  • Monthly emergency light testing
  • Monthly estate inspections
  • Cleaning and gardening contractor compliance checks
  • Regular on site presence to deal with queries

  We also engage with social care colleagues and local community organisations to help tackle social isolation.

  We understand our older customers may need more of our time to explain tenancy related matters and we liaise with family, carers and advocates on a case-by-case basis. If you need care, budget or debt counselling we can assist in sign posting to specialist agencies who can help.

  Our team are not on site every day, but we attend regularly throughout the week and customers are provided details on how to contact Moat.

• Customer Welfare

  We provide a daily or weekly welfare call service for those customers who need or want that extra assurance that they have someone to check on them. This service is not charged for. As circumstances change customers can opt in or out of the service depending on their needs. We formally write to customers once a year to check if circumstances have changed. 

• Customer engagement and helping communities to thrive

  We work with our Moat Foundation colleagues, our charitable arm, to help facilitate community engagement initiatives on a scheme-by-scheme basis. Each scheme is unique, and, in all cases, we work alongside customers to help empower them to take an active and participative role in their community. 

  This includes: 

  • Scheme parties during the festive period
  • Coffee mornings with special guest speakers
  • Summer parties to help encourage customer engagement 
  • Health and Wellbeing sessions
  • Customer meetings to gain feedback on "you said we did"

  We are also working through a programme of refreshing our communal lounges to give space for activities, socialising, and communities to come together.