This website uses cookies to improve your browsing experience. Please confirm that you accept our use of cookies. For more information view our cookie policy
As a social housing landlord, we follow rules set by the government or the terms of your lease agreement, when we calculate any changes to your rent.
From April, the rent for the majority of our customers will rise by 7.7%. You will have received a letter from us in February confirming your new rent.
Here's what you need to know about the changes happening from April, and how to contact us if you have any questions or need support:
The government sets your rent based on the Consumer Price Index (CPI) for September 2023, plus 1%. The CPI is a commonly used measure of inflation which measures changes in the prices of goods. In September, the CPI was 6.7%. This means your rent will increase by 7.7% from April 2024.
The rents on shared ownership homes are linked to the Retail Price Index (RPI) plus between 0.5% and 2%, as outlined in your lease agreement.
You also need to be mindful that this rent year is 53 weeks, instead of the usual 52. This means that you will need to change your payments to cover the extra week. You can read more about how this impacts you here.
If you pay a service charge along with your weekly rent, your charge may also rise to cover the costs of providing these services to your building or estate. Your new rent confirmation letter includes your service charges for the year ahead with a detailed breakdown of the charges for each service we provide.
You can find out more about service charges and how we calculate them here.
We’re a not-for-profit organisation, so every penny of your rent and service charges is reinvested back into managing and maintaining our existing homes and also building more affordable homes for people in communities with a housing shortage.
You can learn more about how your money was spent during 2022/23 in our Customer Annual Report.
The government has confirmed that benefits will also increase in line with inflation rates. If you receive Housing Benefit, Universal Credit, or other benefits to help pay your rent, you can expect those payments to rise from April onwards as well.
We’ll inform the Housing Benefit department of your new rent charges, so you don't need to do anything.
Please log into the Universal Credit portal to advise the Department of Work and Pensions of your new rent charges. It’s really important you don’t do this until 1 April 2024 when the new charges take effect.
Your payments will automatically be adjusted, and you’ll receive confirmation of this from AllPay Limited, in March 2024.
Please adjust your payments to the new amount from the day of your increase.
We understand that times are tough for many people. If you think this rent increase will be a struggle, please talk to us. Our dedicated Income and Advice team are here to listen and offer you advice on benefits, budgeting and payment plans to assist you with managing rent. Please call us on 0300 323 0011 or email customer@moat.co.uk
We will do all we can to help and support you.
As well as the support of our Income and Advice Services team, there are lots of different rebates, one-off payments, discounts and grants available. Visit our Cost of living page to find out more.
