Our strategy

Our 2020 - 2025 strategy sets out our commitment to providing safe, high-quality homes alongside a truly customer-focused service.

What we'll focus on

We want all our customers to have a place they’re proud to call home as we help end housing need. We will build on the positive changes we've made in recent years to ensure we are always bold and ambitious for our customers, ourselves and our communities. 

Our four priorities for 2020 - 2025 set out how we'll achieve this:


Looking back at 2020-2021

The Covid-19 pandemic was unexpected in both its scale and impact. Although the ways in which we deliver our service temporarily changed, our direction of travel remains the same as our homes became more important than ever. Our strategy will need to be responsive to significant changes coming to the housing sector, most notably the implementation of the Social Housing White Paper and the new shared ownership model. 

While we operated in an uncertain landscape during the past year, we have made great inroads progress towards achieving our strategic goals:

The need to influence national policy and anticipate changes in the sector lies across all four strands of our strategy. The appointment of our new Head of Policy will allow us to participate in consultations, represent the interests of Moat and our customers, and remain resilient to change.

The year ahead

In the coming year, we want to go back to better, building upon the much-needed support we provided for customers during the pandemic: