Why letting us into your home matters

We get it – life is busy              

We understand letting someone into your home isn’t always easy or convenient. That’s why we’re doing more to make it work around you – especially for those essential safety checks

What’s new?

We’re making it easier and more flexible than ever.

• More appointment options:
  Evening and weekend slots are available in some cases, so you don’t have to take time off work.

• Remote surveys:
  For certain visits, a quick video walk through can help sort thins out faster without needing to come in

• Fewer disruptions:
  Where possible we’ll combine services (like gas safety checks and home improvements survey) into one single visit

• Better ways to stay in touch:
  We’re improving how we communicate, so you’re always in the loop:

• • You may hear from us by text or phone call – not just letters.
  • We’re using plain language and easy to understand leaflets
  • In some cases, your Neighbourhood Services Manager can help arrange access directly if that feels more comfortable for you.

A little thank you

When you help us access your home for these important safety checks, we’ll enter you into a £100 prize draw as a thank you. Just our way of showing our appreciation.

Why access matters

If we can't get into your home, we can’t fix things – and that can:

• Delay urgent repairs or safety checks
• Put your household at risk
• Affect your ability to make certain claims or complaints 

Let’s work together

We’ll always give you notice before a visit and try to around your schedule. Need a different time? Extra support? Help preparing your home? Just let us know.

We’re here to make the process easy, respectful and right for you - because keeping your home safe is something we do with you, not to you.