New website launching Tuesday 14 July ×
Our new, improved website launches next Tuesday, with simpler navigation, a fresh new design and improved accessibility features.
Our website will be temporarily unavailable on Tuesday 14 July from 8am as we carry out this work - thank you for your patience.
You'll still be able to use myMoat during this time: https://my.moat.co.uk/ and contact our friendly Customer Service team on 0300 323 0011 or email [email protected].
MyMoat is the quickest, easiest way to contact us and manage
your account. Find out about all the features MyMoat offers, view step-by-step guides on how to use it, and sign up here.
Managing your account has never been easier than with MyMoat.
Our easy-to-use online portal is jampacked with features, giving you 24/7 access to your account where you can report a repair, make a payment, request refunds and much more. With 37 features at your fingertips, MyMoat is a safe and secure platform that allows you to manage your account with peace of mind.
Thousands of our customers already use it and love it, why not join them?
We're making it easier for you to get the information, support and services you need online.
This summer we'll be launching a new and improved myMoat to make managing your home online even easier.
And on Tuesday 14 July, we're launching a new-look website - with simpler navigation, a fresh new design and improved accessibility features, finding what you need will be quicker and more straightforward than ever.
Pic
Did you know, you can check the status of your repair on MyMoat in as little as two clicks? Simply log into your account, click into “my records” to view your repair history, then click into the specific job to find out the status of your repair. It's as easy as that!
Take me to MyMoat
Pic
You can pay your rent in a just couple of clicks with MyMoat. This video guide shows you how to access the payment feature and the details you need to have to hand to complete a transaction.
Take me to MyMoatSave yourself time and avoid waiting on the phone by using MyMoat to report your repair. Watch this handy step-by-step guide to find out how to report a repair, add more details and track the progress of the repair.
Take me to MyMoatDid you know you can request a refund on MyMoat? This video shows you how! Find out where to request a refund, how to check the credit available on your account, and how to complete a request.
Take me to MyMoatYou can view a breakdown of charges on your account in as little as one click. Find out how to locate your charges, download a copy, and view a glossary of key terms used in your breakdown in this handy video.
Take me to MyMoatFind more helpful videos to get you started on your MyMoat journey here.
MyMoat Series