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Everything you need to know about tenancy changes and permissions for rented customers is below.
To ensure our customers get the best from us we take time to listen so that the decisions we make are fair. We will:
Your responsibilities include, but are not limited to:
Below you will find information about general tenancy and lease changes, pets and lodgers and when you should seek permission from us.
If you rent your home you may be permitted to take in a lodger, as long as you do not overcrowd your home, or there is no restriction with an overall head lease. You should contact us to discuss your request. If you receive Housing Benefit or Universal Credit, your entitlement may change as a result, so you must inform us and the Department for Work and Pensions before going ahead. Permission will not be granted if you are subject to a court order.
Written permission must be requested from us if you wish to keep a pet in your home, but if you live in an apartment without your own garden, permission will not be granted. Permission may also be declined where the head lease restricts it. We will never grant permission to keep livestock (such as farmyard animals). Please note that permission can be withdrawn if your pet becomes a nuisance to neighbours.
There may be occasions where you will need to advise us of changes in your circumstances in accordance with your tenancy or lease. For example; a new relationship, a relationship breakdown or the death of a partner. In these situations you will need to contact us to advise of the change in your circumstances.