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Everything you need to know about service updates, help and support.
You may need to move home if your circumstances change such as through the birth of a child or a new job.
If you rent your home, there are a number of options available to you. Click through the menus below to find out more.
You are able to terminate your tenancy agreement with Moat at any time. You will need to do this in writing and give 28 days notice that you wish to end your tenancy.
Your tenancy gives you the right to exchange your home with a tenant from another social rented home who also wants to move. This can be in any area you choose. In order to do so you have to meet the following criteria:
If you meet all of these criteria, then you will need to fill out a mutual exchange form which you can request from our Customer Service Team. A decision will be given to you no later than 42 days from your request. To advertise your home and view available properties, you should register with homeswapper.co.uk or exchangelocata.org.uk.
Housing need changes for many reasons, for advice and assistance with moving to an alternative social housing property, please contact your local authority. To help you find your local authority, visit the government website.
The national Voluntary Right to Buy (VRTB) scheme has not yet launched. We are awaiting further details to be announced by the Government. For updates or more information about this scheme, you can sign up for updates from the Government or contact the Right to Buy Agent service on their website righttobuy.gov.uk.
Some Moat customers, particularly those who previously rented from their council (and were living in their home when it transferred from the council to Moat), may already have the Preserved Right to Buy (RTB). Alternatively they may be eligible for the Right to Acquire (RTA) scheme.
To apply for Right to Buy (RTB), download this application form. You can also refer to our 'how to complete your application form guide' if you are unsure.
To apply for Right to Acquire (RTA), download this application form.
You may wish to consider buying a shared ownership home from us. This could either be a brand new home, or a second hand resale home. To find out more, take a look at our sales website at moathomes.co.uk.