Insurance

If you wish to make a claim against the buildings insurance, you can do this 24 hours a day, seven days a week. A specialist claims management team (Broadspire or Protector) will take your details.

If the incident happened before or on the 30 September 2022, please contact:

• Email: marshhousing@broadspiretpa.co.uk
• Call: 0345 266 9660

Don’t forget to quote our policy number which is 2020CP000067.

If the incident happened after or on the 1 October 2022, please contact:

Email: claims@protectorinsurance.co.uk
Call: 0161 274 9077
Don’t forget to quote our policy number which is 2937976
 
Claims can be reported directly via the Protector Claims Portal by going to their website https://protectorinsurance.co.uk/ and clicking the "submit claim" button. Once a claim has been set up, use of this portal is also an effective way of sending information to Protector.
 
As a shared owner or leaseholder, the claims team will process the claim directly with you as the claimant.

To help deal with the claim efficiently, please try to provide as much information as possible, including:

• Date of incident, claimant’s name, property address, postcode, and exact location 
• Incident circumstances and details of loss  
• In the event of fire, state the cause of the fire, and for theft or malicious damage, quote the crime reference number supplied by the Police
• Extent of any injuries or damage sustained
• Names and ages of injured persons, should there be any
• Any special circumstances insurers should be aware of
• Photographs of damage/defect (if available)

If you make a claim as a leaseholder or shared owner, you will have to pay an excess of £200 for most accepted claims and £1,000 for claims relating to subsidence. 

You can get further free independent advice and guidance from Citizens Advice Bureau and for residential leaseholders, from the Leasehold Advisory Service.