Moving into a new home is a big step, and sometimes it comes with unexpected challenges. That’s why we’re here to support you in many ways, not just by providing a home.
Recently, we supported Nurys, a new Moat customer, who is originally from the Dominican Republic and had been living in temporary accommodation. With a young baby and limited English, everyday tasks felt overwhelming for Nurys. Jordan in our Neighbourhoods team worked closely with her - using translation tools to communicate clearly, helping Nurys get settled in her new home, and making sure she had all the essentials she and her baby needed.
The support didn’t stop there. We also connected Nurys with Kirstie from our Benefits and Income Maximisation team, who helped Nurys access financial support, from Child Benefit, Healthy Start vouchers, Council Tax support to even help with gas payments, and vouchers for clothing and household items.
Just as importantly, we’ve also been helping Nurys build her confidence with language classes and local activities via our Community Hubs.
“Thank you so much for the support. You’ve helped me a lot – I’m very happy.” – Nurys, Moat customer
“Seeing Nurys feel more confident, accessing the support she needs, and settling into her new home has been such a rewarding experience.” – Kirstie, Benefits and Income Maximisation team.
Contact us
If you’re finding things difficult, you’re not alone. We’re here to listen and help you find the right support - whatever you’re going through.
Get in touch with our friendly Benefits and Income Maximisation team on 0300 323 0011 and [email protected] or contact your local Neighbourhoods team for support with your home.
