Contacting us over the festive period

Our Customer Service Centre will be closed for Christmas from 5pm on Wednesday 24 December until 8am on Friday 2 January 2026.

If you need help during that time:

• For urgent repairs you can contact our out of hours provider on 0300 323 0011.
  
  
• You can report any non-urgent repairs through your online customer account, MyMoat.

Don't have an online account? Click here to sign up - it's quick and easy to do.

• For Anti-Social Behaviour issues, please call our 24-hour out of office ASB Respect Line on 0800 0756 6991 or raise a report via MyMoat. If it is crime, it's important that you first report it to the Police by calling 999 to report emergencies or by calling 101 for non-emergencies. You can then let us know.
  
  
• If you, or a loved one, is experiencing domestic abuse, free confidential advice and support is available through national organisations, such as Women’s Aid and by calling the National Domestic Abuse Helpline on 0808 2000 247. You can also report it to us by calling our out of hours provider ASB Respect Line on 0800 075 6699.

• If you’re in danger, please call the Police on 999. If you require urgent assistance with your housing, please contact your Local Authority or seek advice from the named organisations on our domestic abuse advice page.

• We understand this time of year can be financially difficult. If you’re finding it hard to pay your bills or rent, please visit our Cost of Living page to find out what help is available to you.

We expect high call volumes on 2 January 2026 when we reopen. If your issue isn't urgent, please call later that week to avoid long wait times.

We hope you and your loved ones have a safe, happy holiday period and New Year. See you in 2026!