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Below you will find information and advice on bulky waste, estate inspections, bin stores and more.
Where bin stores allow, wheelie bins are provided so you can separate and dispose of food waste, recyclable items and general waste. It’s important to place your rubbish in the correct bin; otherwise it will not be collected by your local authority refuse collection team. If you need access to a bin store cupboard, we will give you a key or access code when you move in to your home. If you lose it, you will be responsible for replacing it.
Larger items, like mattresses, televisions and furniture should not be left in the bin store area, as it will not be removed by your local refuse team. You are responsible for arranging this to be collected from your home by contacting your local authority. To find out about local bulky waste services, go online to local.direct.gov.uk. You will be charged if you leave bulk items in the bin store.
Furthermore, fly-tipping is a criminal offence and must be reported to the police on the non-emergency telephone number 101. If you see anyone dumping rubbish, please report it. Please place your rubbish securely in plastic bags and in wheelie bins (where provided). Carelessly discarded rubbish attracts pests including cockroaches, rats, foxes and other vermin. Where pests arise in common parts, you may be charged through your service charge for us to deal with the pest control.
You can report rubbish dumping and fly tipping to us via MyMoat.
We have contracts in place to cover communal cleaning. To find out more about these services please click here If you live in an independent living/supported living scheme your communal services will be different - to find out more please click here
You can log in to MyMoat to report check the scheduled dates for cleaning in your area, report service issues or raise queries. During bank holidays, the cleaning of your communal areas may not be completed on the scheduled day by the usual cleaning operative. You can view our scheduled dates for 2023 bank holiday cover here
Where we do not own the land your home is built on, a managing agent may have been appointed to deliver cleaning services. The frequency and service may differ from the usual standard, so please call us on 0300 323 0011 for more information.
We aim to redecorate the exterior and communal areas every five to seven years, depending on their condition. The work is done to keep the building in good condition, to maintain the value of your home and to keep repairs to a minimum. Other external areas in the maintenance cycle include windows, front doors, internal communal walls, doors, ceilings, gates, fencing and external walls. We will write to inform you if any major external decoration is due to take place on properties in your area.
Estate inspections are conducted monthly, bi-monthly or quarterly by your Neighbourhood Services Manager for all communal areas, offering a regular opportunity to review the cleanliness and condition of communal areas. If you have specific concerns or want to provide feedback, then you are welcome to join us on inspections. The dates can be found on MyMoat. The estate inspection reports are available on request by emailing customer@moat.co.uk.
We have contracts in place to cover ground maintenance. To find out more about these services click here You can log in to MyMoat to check the scheduled dates for ground maintenance in your area, report service issues or raise queries.
Where we do not own the land your home is built on, a managing agent may have been appointed to deliver ground maintenance services and communal repairs. The frequency and service may differ from the usual standard, so please call us on 0300 323 0011 for more information.
We do all we can to ensure that your area remains clean and comfortable to live in, but ultimately, it’s up to all of our residents to manage the day-to-day cleanliness of their homes and surrounding areas.